We are Abundant Care & Recruitment Int’l Ltd. We give care and support to people in their own homes in Essex. This page explains what we do with your information when we care for you, or when you are a family member or friend of someone we care for.
We are registered in England and Wales, company number 07237340.
We are responsible for your information. The law calls us the “data controller”. We are registered with the Information Commissioner’s Office (ICO). Our registration number is ZA195202.
Contact us
Post: Abundant Care, Little Canfield Business Park, Little Canfield, Dunmow, Essex, CM6 1WW
Phone: 01371 829 354
Email: ops@abundantcare.co.uk
Our Data Protection Officer is Judy Chandler. You can reach her through any of the contacts above.
We only keep what we need to care for you safely.
About you
Your name, address, date of birth and phone number
Your NHS number and the name of your GP
Who to contact in an emergency, and anyone who helps you make decisions (like a Lasting Power of Attorney)
Who pays for your care, such as Essex County Council or you
About your health and care
The law calls this “special category” information. It gets extra protection.
Your care plan and risk assessments
Your medicines, and when we help you take them
Your health conditions and allergies
Notes our carers write at each visit
Accidents, incidents and any worries about your safety
Your religion, culture and language, if you tell us, so we can care for you in the way you want
About family and friends
If you are a family member or friend, we keep your name, how you are related, and how to contact you. We also keep notes of things you tell us about the person we care for.
We use your information to:
plan and give your care safely
help you with your medicines
keep you safe, and tell the right people if we are worried about you
work with your GP, nurses, hospital and social worker
arrange visits, and bill the council or you for your care
meet the rules set by the Care Quality Commission (CQC)
Data protection law says we need a legal reason to use your information. These are ours:
Care paid for by the council
Doing a public task, because the council arranges your care under the Care Act 2014 (UK GDPR Article 6(1)(e))
Care you pay for yourself
Our contract with you (Article 6(1)(b))
Reporting to CQC, safeguarding, keeping records
Following the law (Article 6(1)(c))
Health and care information
Giving health and social care (Article 9(2)(h))
Photos or quotes about you, for example on our website
Only if you agree. You can change your mind at any time (Article 6(1)(a))
We never sell your information, and we never use it for marketing.
Most of it comes from you, or from people you trust like your family. We also get information from:
Essex County Council, when they ask us to care for you
your GP, district nurses, hospital or pharmacy
your GP record, through GP Connect (see below)
GP Connect is an NHS service. It will let a small number of our staff look at part of your GP record, inside Birdie, the secure system we use for care records.
We are setting this up, and it is not running yet. We will update this page before it starts.
When it starts:
What they will see: your current and past medicines, allergies, health problems and vaccinations.
What they will not see: notes from your appointments with your GP.
Why: so we always have the latest list of your medicines and allergies. This helps us avoid mistakes and means we don’t need to keep ringing your surgery.
Who will be able to look: only staff our Registered Manager has named, and only for people we care for. Every look is recorded, and we check those records.
What we cannot do: we cannot change your GP record. We will only use it for your direct care, never for anything else.
When it starts, if you don’t want us to see your GP record, tell us or your GP surgery. It will not change the care we give you. We will just get the information another way, for example by asking you or your GP.
We only share what each person needs to know. We may share your information with:
your GP, district nurses, hospital and pharmacy
Essex County Council, if they arrange or pay for your care
the Care Quality Commission (CQC), when the law says we must tell them something
safeguarding teams or the police, if we think you or someone else is at risk of harm
your family, or the person who helps you make decisions, if you agree or the law allows it
Some companies run systems for us, such as Birdie, our care records system. They can only use your information to provide that service to us. They must keep it safe and cannot use it for anything else.
We send health information securely, for example by NHSmail.
Your records are kept in secure systems. Only staff who need them can see them.
Carers can only see the people they visit.
Staff are trained in keeping information safe when they start, and every year after that.
We are checked every year by the NHS Data Security and Protection Toolkit. Our latest result is “Standards Met”.
We keep your care records for 8 years after our care for you ends. Then we delete them securely. We keep complaints for 3 years after they are closed.
You can ask us to:
show you the information we hold about you, and give you a copy for free
correct anything that is wrong
delete or stop using information. We will say yes if we can, but the law sometimes says we must keep care records
send your information to another care provider
To ask, contact us using the details at the top of this page. We will reply within one month. We may ask you to prove who you are first.
A family member can ask on your behalf if you agree, or if they have the legal right to make decisions for you.
The NHS lets you choose whether your health information is used for research and planning. We only use your information to care for you, not for research or planning. You can find out more, or make a choice, at nhs.uk/your-nhs-data-matters.
Please tell us first, using the contact details at the top of this page. We will try to put it right.
If you are still unhappy, you can complain to the Information Commissioner’s Office:
Phone: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
If you fill in a form or email us, we use your details to reply to you. If you apply for a job, our staff privacy notice explains what we do with your information.
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This page was last updated in October 2026.